Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages, and Lunch included in a classroom session
Course Delivery: Classroom
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you will gain foundational knowledge, leverage proven techniques, and apply best practices that will help you to develop and maintain mutually beneficial relationships with your customers while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost its customer retention and acquisition metrics.
Course Topics:
- Assessing your attitude to customer service
- Practicing verbal and vocal skills
- Handling customer complaints and difficult situations
- Demonstrating empathy and building rapport
- Defining the Golden Rules for Success
Course Feature:
- Adopt a confident, consistent approach that ensures great service
- Apply best practice communication techniques to connect with your customers
- Choose and apply techniques that create customer loyalty and exceed expectations
- Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Academy For Pros.
Who can Attend?
No formal prerequisites are required to attend this course.
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